no interweb[views:3216][posts:32]____________________________________________________ [Jan 9,2008 11:06pm - menstrual_sweatpants_disco ""] The router Verizon provides me with to work with my FiOS shit the bed. It just randomly flashes the status LEDs in various combinations and colors. The LEDs are also either very dim or very bright, something that this thing should not do. Something very bad is happening inside the guts of that bitch. This whole endeavor has reminded me of how shitty Verizon is to deal with though. It took me 3 hours to get through to their call center today without being disconnected due to them being too busy. When I finally did get through, I ended up just talking to a robot that asked me if I had the router plugged in. After getting through all the bullshit prompts, the robot just forwarded my info onto a technician that never called me. |
| ______________________________________ [Jan 9,2008 11:22pm - the_reverend ""] [img] |
| _________________________________ [Jan 10,2008 1:21am - sxealex ""] do you want another one?... i have that router and dont use it... you can borrow that shit if you like. That fios box has a cat5 jack... if you call them they will change it to cat5 for you. tell the router is unstable. that thing is linux based firmware but its still a piece of shit. |
| ____________________________________________________ [Jan 10,2008 1:34am - menstrual_sweatpants_disco ""] I remember when I first got that router, I was setting up all the port forwarding for my bit torrent, ftps, SSH, and http crap and through the testing I realized that it would not let me traceroute. I did some research and there was a bug. I had to upgrade their shitty firmware. |
| _________________________________ [Jan 10,2008 1:37am - sxealex ""] yes so do what I say i have verizon fios in 2 locations and have done it twice yo. |
| _________________________________ [Jan 10,2008 1:38am - sxealex ""] I COMMAND YOU |
| ____________________________________________________ [Jan 10,2008 1:55am - menstrual_sweatpants_disco ""] I'm not sure what you meant at first with the "that fios box has a cat5 jack", but I think I know what you're getting at now. The fiber doesn't come anywhere near my router if that's what you mean. It's all fiber up until it reaches the demarc on the side of my house, then it's all cat5 cable running through the house to the router. |
| _________________________________ [Jan 10,2008 2:11am - sxealex ""] no its most likey coax into the router. if its not and you have cat5 then skip the router and change your MAC address on yer compy to match the router.... or u can just plug it in but it wont work for a good 30min-1hr till the server updates ur account MAC address settings. |
| _________________________________ [Jan 10,2008 2:15am - sxealex ""] the fiber optic converter boxy thing your talkin about has conversion to ethernet and coax... if its on the outside of your house you can go out and open it and its super easy to figure out. The battery backup is inside your house most likely. PS that shit is like 700 bills how is verizon making money? |
| ____________________________________________________ [Jan 10,2008 2:27am - menstrual_sweatpants_disco ""] Oh I gotcha. Yeah it is cat5 to my router, not coax. I was wondering if it was just straight up TCP/IP to that router or some other WAN protocol. I guess you've answered that question though. I should enable DHCP again on my machine and plug that shit in and try it out. I'm not doing FiOS TV or anything, so I assume their specialized router isn't so specialized for my purposes now. |
| _________________________________ [Jan 10,2008 2:55am - sxealex ""] its just a regular router they sell it minus verizon shit. its just set up for n00bz :D... usually they use coax by default i think cuz its easier to crimp...i dunno? fios is bassically the shit and a half in my book. |
| ________________________________________ [Jan 10,2008 9:01am - DestroyYouAlot ""] I wanted to shoot myself in the face every time I had to deal with them. The phone line at my old apartment was shoddy as fuck, so I was having connection problems, but to get a tech out to the house I had to deal with this guy: "Umm... Ok, sir, do you see a... state-us light? Ok, reach around to the REAR of the unit and unplug... *shuffling of papers* the power cable." And so on. |
| _____________________________________________________ [Jan 10,2008 10:26am - menstrual_sweatpants_disco ""] My favorite is when they ask if you have a windows operating system or mac. My answer is always "it doesn't matter". |
| _________________________________________ [Jan 10,2008 11:36am - DestroyYouAlot ""] menstrual_sweatpants_disco said:My favorite is when they ask if you have a windows operating system or mac. My answer is always "it doesn't matter". Seriously - I'll worry about what the fuck I have hooked up to it, you just get the GODDAMN INTERNET LIGHT TO GO ON. Please. And if you ask me to install any software, I'll come to your house and castrate you. If it's software that's going to talk to me in Darth Vader's voice, I'll also castrate your pets. |
| _____________________________________________________ [Jan 10,2008 11:38am - menstrual_sweatpants_disco ""] I remember when FiOS was installed they demanded that I put in their software disc. I did it, and immediately reimaged my machine as soon as they left. The only software they installed was some gay Verizon search bar in internet explorer and desktop & favorites links to help resources. |
| _____________________________________________________ [Jan 10,2008 11:56am - menstrual_sweatpants_disco ""] Best story ever was when we were getting comcast cable internet installed. I was at work and a family member would be home when the guy came around. I made it easy for him and set aside another computer in another room (he can stay the fuck out of mine) that he could connect it to. I took my router, switches, and computers right out of the picture as to not confuse him. I set up ALL the cables he needed. All that was here was a lone computer with a fresh install of windows on it (running, and with the windows firewall software disabled), a power strip he could plug the modem into and the coax cable he needed. I even labeled the cable with a tag that said "to splitter by fuse panel". Later at work I see I have a voicemail. This is what I get: Irate brother on voicemail: "The comcast guy is here and he's having trouble setting up the cable because of your firewall." Another voicemail: "You need to call back right now or this guy can't do the installation. He says he needs to connect to the main office to diagnose the problem but can't get past your firewall." I finally call home. Brother: "The comcast guy needs the password to your computer." Me: "No he doesn't." Brother: "What?" Me: "I set aside a fucking computer for him with everything labeled. Tell him to connect the modem to that one. He doesn't need to be anywhere near my shit." Brother: "What about the firewall?" Me: "Tell this idiot that there's no firewall. The only firewall he'd ever have to encounter is something he brought with him or the windows firewall on the computer, but that's disabled." a few moments pass, then he hands the phone off to the tech Comcast guy: "Hi there, I can't install the modem to that computer because there's no network card in it." Me: "ummm, no, there should be a card in there." Comcast guy: "I didn't see one, is it external or..." Me: "No, it's integrated right into the motherboard it should be above or below the USB jacks on the back ." Comcast guy: "......" Me: "It should look like a big phone plug." Comcast guy: "Oh, there it is, it was hiding on me." |
| _________________________________________ [Jan 10,2008 12:05pm - DestroyYouAlot ""] Man, I'll tell you what - I do NOT miss doing broadband satellite installs. The actual install was enough of a pain in the balls, but dealing with people's home networks made me want to go live in a cave and eat spiders. |
| _________________________________ [Jan 10,2008 1:34pm - sxealex ""] menstrual_sweatpants_disco said: Comcast guy: "......" Me: "It should look like a big phone plug." Comcast guy: "Oh, there it is, it was hiding on me." !!!!!! dude seriously why the fuck do they hire these people? |
| ____________________________________________________ [Jan 10,2008 1:44pm - menstrual_sweatpants_disco ""] DestroyYouAlot said:Man, I'll tell you what - I do NOT miss doing broadband satellite installs. The actual install was enough of a pain in the balls, but dealing with people's home networks made me want to go live in a cave and eat spiders. I took my home network out of the equation, though. I didn't expect that guy to have to deal with what I have going on in another room. I disconnected my whole network and left him with a lone computer in an empty room. |
| ________________________________ [Jan 10,2008 1:47pm - xmikex ""] Here's what it takes to become a Comcast service tech, straight off their job listing on Comcast.com Operational Competencies: • Ability to use basic installation tools and hand tools • Ability to perform job from high places (on ladders and/or poles) • Ability to comply with safety procedures and requirements • Knowledge of basic mathematics • Ability to communicate with customers in a clear and straight forward manner • Ability to work independently Training/Licenses/Certifications: • Valid drivers license and satisfactory driving record • High school diploma or equivalent Work Environment/Physical Activities: • Climb poles, and ladders 18 to 20 feet above ground, as determined by the system’s requirements • Lift and carry loads of 70 lbs. or more • Work in crawl spaces or attics • Work while standing 50 - 70% of the time • Drive company vehicle in a safe and responsible manner • Work and travel in inclement weather • Must be available to work overtime including weekends, evenings and holidays • Ability to manipulate objects such as pens, keyboard and mouse Core Competencies: Customer Focus: Able to communicate courteously and pro-actively; able to learn customers’ short term and long term needs; see issues from customers’ position, and recommend products or services; able to promote customer focus in employees and develop partnerships with customers. Conceptual Thinking: Able to apply common sense, theory and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations. Action Orientation: Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities. Listening, Understanding, and Responding: Able to use active listening skills or attend to non-verbal cues to better understand others’ perspectives, behaviors or motivations; able to empathize with others’ needs and respond sensitively; able to use good judgment when responding and respond to objections successfully. Any other job in the world that requires you to handle hardware, or even software would stress (above everything else) a minimal but solid background in computers. I'm sure these techs go through training, but that's probably half the problem. They go into their training being the kind of people who call Cat5 inputs "big phone jacks", and come out of it only knowing exactly what Comcast covered in the 2 week training. They don't have any aptitude for this shit. |
| _________________________________ [Jan 10,2008 1:50pm - sxealex ""] maybe i should get a job with comcast |
| __________________________________ [Jan 10,2008 2:39pm - pam nli ""] Sounds like my recent conversation with Direct TV, where I told them EXACTLY what was wrong with my FUCKED up installation...they told me I was wrong, sent someone out who didn't listen to me either who didn't fix anything. So I called again, again they tell me I'm wrong, sent someone else out who wouldn't listen to me and kept talking past me to Jon (because what the fuck do I know...I have a vagina) who came to his own conclusion that it was a bad cable wire...exactly what I told him and every idiots I talked to for over a month. This is where I went when I got sick of Comcast's shit! And Verizon...they're just something special, too. |
| ___________________________________ [Jan 10,2008 3:07pm - kellynli ""] I had the comcast package installed for phone, cable and internet. by the 12th visit to the house, they finally fixed the problem. they blamed everything from the house wiring(less than 5 years old) to an out of date computer(less than 1 year old). needless to say, they had a problem with the wiring outside the house, which runs underground. I actually had a "serivce tech" come o the house, and all he did was move the modem from the top of the tower to the desk, because he said it was "too close to the fridge, which was causing interference. dumb asses |
| ________________________________ [Jan 10,2008 3:14pm - xmikex ""] lol @ too close to the fridge "Here's your problem ma'am. You've got way too much mesquite turkey breast in here. The intense flavor must be clogging the internet waves. I'm gonna have to take a load of french bread, and head out to my truck for a half hour to dispose of it along with 8 oz of special Comcast dijon mustard. " |
| ____________________________________________________ [Jan 10,2008 3:19pm - menstrual_sweatpants_disco ""] hahahaahaha |
| ________________________________________ [Jan 10,2008 3:45pm - DestroyYouAlot ""] menstrual_sweatpants_disco said:DestroyYouAlot said:Man, I'll tell you what - I do NOT miss doing broadband satellite installs. The actual install was enough of a pain in the balls, but dealing with people's home networks made me want to go live in a cave and eat spiders. I took my home network out of the equation, though. I didn't expect that guy to have to deal with what I have going on in another room. I disconnected my whole network and left him with a lone computer in an empty room. You = smart. Every retard customer I had =/= smart. |
| ________________________________________ [Jan 10,2008 3:49pm - DestroyYouAlot ""] pam nli said:Sounds like my recent conversation with Direct TV, where I told them EXACTLY what was wrong with my FUCKED up installation...they told me I was wrong, sent someone out who didn't listen to me either who didn't fix anything. So I called again, again they tell me I'm wrong, sent someone else out who wouldn't listen to me and kept talking past me to Jon (because what the fuck do I know...I have a vagina) who came to his own conclusion that it was a bad cable wire...exactly what I told him and every idiots I talked to for over a month. LOL Yeah, I used to do that shit (only not retarded). Some of the guys in that field... Yeesh. For example: You don't want to know how many ground wires I had to remove from FUCKING GAS MAINS. Ground wire = the thing that, when lightning hits your dish, keeps your house from burning down. A ground wire to a gas main will perform the same function, in that YOUR HOUSE WILL EXPLODE, and the scattered pieces won't burn well. :ralphie: |
| ____________________________________________________ [Jan 11,2008 5:40pm - menstrual_sweatpants_disco ""] Follow up: The technician called a day late and said he'd mail a new router. It showed up today but they sent the wrong shit. They only sent an AC adapter with the problem description reading "broken power adapter". |
| ______________________________________ [Jan 11,2008 6:11pm - the_reverend ""] ahahaahaha. you got served. I can't believe you don't just share your treo off or something. |
| ________________________________________ [Jan 11,2008 6:12pm - DestroyYouAlot ""] Enjoy square one. |
| ________________________________________ [Jan 11,2008 6:12pm - DestroyYouAlot ""] You'll be going back there, soon. |
| ______________________________________ [Jan 11,2008 6:15pm - the_reverend ""] well, that's where you can have lot's of fun. im talking mathnet and all that stuff. |
| ________________________________________ [Jan 11,2008 6:26pm - DestroyYouAlot ""] the_reverend said:well, that's where you can have lot's of fun. im talking mathnet and all that stuff. MATHMAN OWNS YOU ALL |